Refund & returns policy
If you are concerned about your entitlement to a refund or exchange, we recommend that you read on to learn about your rights and our obligations to you.
Please take care when placing your order. Start Bio Solutions does not accept products returned to us due to change of mind, which are damaged after receipt, or due to misuse.
Returning products to us
Please notify Start Bio Solutions within 30 days of purchase should you wish to make a return.
Once your request to return a product has been processed and accepted, you will be provided with email confirmation authorising the return.
To return a product to us via post or courier:
- Complete the ‘returns form’ that we will provide to you upon your request.
- Place the ‘returns form’ with the items that you are returning and carefully wrap (it’s best if the items are in their original condition).
- Send the product/s to us at Start Bio Solutions, Unit 4/ 32 Westside Drive Laverton North VIC 3126
Condition of returned products
We reserve the right to assess the condition of a returned product prior to offering a refund or exchange. This may result in a refund or exchange being refused by us.
Return delivery charges
Products need to be returned, at customer’s expense, and it is highly recommended that any returns are sent via Registered Post as Start Bio Solutions will not be held responsible for lots, stolen or damaged return deliveries.
You may be entitled to a refund equal to the cost of the product only. We will take responsibility for shipping costs to return faulty products to you. However, we reserve the right to charge you for any postage costs incurred for returns, should a refund or exchange be declined or if you’ve changed your mind.
Provision of refunds or exchanges to you
After assessing the condition of the returned products and if your refund is approved, we will send you an email confirming that your refund has been issued. Refunds will generally be processed within seven (7) business days of our receipt of returned products.
All refunds will be issued via the same payment method used to purchase the products. There may be delays in the provision of the refund that may be caused by the issuing bank. Please contact us if you have not received your refund within ten (10) days of us notifying you that a refund has been issued.
If you have any questions regarding our Refunds & Returns Policy, please contact us.