FAQ
Delivery
When will you send my order?
Typically orders are dispatched from our Melbourne warehouse by the next business day after payment being received. Longer dispatch can be expected at peak buying times.
How long will it take before I receive my order?
Your order will be sent via Australia Post’s e-Parcel service. Once dispatched you will be notified by email and a tracking number will be supplied.
You should expect your delivery within 5-7 business days or 7-10 business days for WA and remote areas. Progress of the delivery can be tracked via the Australia Post website.
You should expect your delivery within 5-7 business days or 7-10 business days for WA and remote areas. Progress of the delivery can be tracked via the Australia Post website.
What happens if I am not home when the parcel is delivered?
If you are not at home to receive your parcel, Australia Post’s standard procedure is to leave a card with instructions for pick-up at your local post office. This procedure may vary depending on your local area. For safe drop or re-direction see Australia Post – My Post.
What happens if my order is damaged in transport?
All items are covered by our full transit insurance unless stated otherwise. If your order has been damaged during transport, please contact us straight away on 03 9318 0996.
Do you deliver to PO Boxes and Parcel Lockers?
Yes we can deliver your order to a PO Box or Australia Post parcel locker.
What Payment methods can I use?
Credit card payments are processed using Stripe. We do not store or have access to any credit card details during or after the transaction.
If you have a PayPal account, you can also use this for instant payment.
If you prefer not to use online payment methods, you can also process the order with Direct Deposit (EFT). Once you order has been confirmed you will receive an email with our banking details. Once we receive confirmed payment from the bank we will release your order for dispatch.
Order pickup
When can I pickup my order from your warehouse?
Monday to Friday 8am – 2pm
How do I know when to pickup my order?
We will contact you via phone or email when your order is ready for collection.
Where is your warehouse located?
Unit 4 / 32 Westside Drive, Laverton North VIC 3026
Can I bring back old protectME bottles to the warehouse to be reused?
Yes absolutely, we are always trying to reduce our waste. Unfortunately at this stage we cannot offer product refills, but we are working towards improving our processes.
Product application
How do I know how much product to apply?
For most standard upholstery and fabric surfaces we recommend using 100ml per square meter (M2). If the material treated is a heavy/tick material, like a rug or a carpet, we recommend applying a second coat with an additional 100ml per M2 within 30 minutes.
How do I know if I can apply protectME?
protectME Textiles is a water based fabric protector that is safe to use on most fabric or textile surfaces. As some colour dyes are not colour fast, particularly rugs that are using vegetable dyes for example, we recommend testing the surface in a small inconspicuous area for colour fastness prior to applying all over.
What are nanotechnology or nano coating sprays?
Nanotechnology is the science, engineering and manipulation of matter at the nanometre level (billionths of a metre). Nanotechnology coating sprays surpass today’s standards in mainstream fabric guards as they have nanometric qualities that repel any liquid, dust or dirt, protecting textiles from dirt and stains. Nanotechnology’s properties are found in nature and therefore are environmentally friendly, biodegradable and safe to use around humans and animals. For more information, please read our dedicated blog article
What ingredients do you use?
We only use non-toxic, eco-friendly ingredients, and our fabric protector spray is water based. For more information, please read our Ingredients page.
Does it smell?
No, protectME Textile does not smell, it’s completely free of fragrances or masking scents, unlike traditional fabric protectors. For more information about ingredients, please read the dedicated page.
Do I need to leave the room after application?
Most traditional chemical based fabric protectors have very strong chemical smell once applied. protectME Textiles is completely free from odours and does not require the area to be evacuated during or after treatment has taken place. Please read our How to apply page for more information.
How long does it take to dry?
Being a water-based fabric protector, the surface will normally be dry after 3-4 hours. Please note that it will take 12-24 hours to fully cure.
How long does it last?
Our eco friendly fabric protector will last for 2-3 years before a reapplication is required, which is a lot longer than most traditional fabric protectors.
Is protectME UV stable?
Yes our non toxic fabric protector is UV stable and will NOT break down when exposed to UV rays, unlike other well know fabric protectors. However, this does not mean that fabrics won’t fade in the sun – please read next question.
Will protectME eliminate fading of colours on fabrics?
Despite the protectME waterproof coating being UV stable, it does not eliminate fading of the fabric colours in the sun. Applying our eco friendly fabric protector (or any other fabric protector for that matter) does not increase the SPF rating of a fabric or textile.
Is protectME safe for pets and children?
Yes, it is the first criteria we have as a family owned business when developing our products. They must be safe to use around kids and animals. For more information on ingredients, please read the Ingredients page.
Do you have a Safety Data Sheet?
If you would like to read our Safety Data Sheet, please contact us or check the Ingredients page.
Do you have a Safety Data Sheet?
If you would like to read our Safety Data Sheet, please contact us or check the Ingredients page.
What are PFAS?
PFAS or polyflurorinated alkyl substances are highly toxic synthetic chemicals, which are harmful to our health and the planet. They are present in most traditional fabric protectors like Scotchgard and Guardsman. They have been shown to have a causal link to changes in the liver, thyroid and pancreas, as well as hormonal changes, which can lead to potential cancer risk. PFAS are very persistent in the environment and in the human body – meaning they don’t break down and they can accumulate over time. For more information, please read our Ingredients page and our article about nanotechnology
Read more : https://www.protectmeproducts.com.au/nano-waterproof-spray-fabric-protection
What does water based spray mean?
protectME is a water based fabric protector, which means that it is made with pure silicon dioxide, an inert substance that surrounds us in nature as sand or quartz; the most abundant family of materials on Earth. For more information, please read our Ingredients page.
Is protectME safe to use for allergy sufferers?
Our non-toxic fabric protector is safe to use for those suffering from allergies. It is odourless. For more information on ingredients, please read the Ingredients page.
Is protectME vegan and cruelty free?
Yes, our eco-friendly fabric protector is made without animal testing and doesn’t use any animal products.
What is your plastic policy?
We only use BPA free and recyclable plastic, including our labels. We offer bulk sizes to encourage refills and limit the amount of plastic used. We are a conscious business trying to reduce our impact on the planet, and always striving to improve. If you have any questions, feedback or concerns, we’re only an email or a phone call away.
Can I use protectME on anything?
Our non-toxic fabric protector can be used on cotton, suede, leather, synthetics, wool and silk. For more details on applications, please read our Applications page and How to apply page.
Is protectME machine washable?
Yes, our eco-friendly waterproof spray is resistant to abrasion and machine washable (up to 30 washes).
Do you offer application services for commercial enquiries?
Yes we do, please check our Commercial page or contact us for more details.
What is urineFREE?
urineFREE is our sister company and can work in combination with protectME. urineFREE helps removing urine stains and smells around the house and garden.
Is protectME made in Germany?
Our technology was developed in Germany but our products are made in Australia. We are a family business based in Melbourne.